Account, users and billing

The practical side of your enisa.ai account: payment methods, invoices and billing details, inviting partners or advisers with different roles, switching accounts, and — if needed — requesting a refund or deleting the account. No subscriptions or lock-in: you pay per analysis or per application.

6 articles

• Inviting users and rolesInvite your team by email with a role, see what each role can do, and grant an external advisor a single application without joining your account.
• Switching accountsAccept an invitation and switch between the accounts you belong to from the user menu, without logging out or using another email.
• Changing your billing detailsUpdate legal name, tax ID (NIF/CIF), address, and billing email so your next invoices come out right. Invoices already issued do not change.
• Payment methodsHow card payment through Stripe works: your card is saved on the first purchase, the next one is one click, and you can add, change, or remove cards anytime.
• RefundsHow to request a refund, what we always refund (errors and duplicates), and why an analysis or application already delivered is generally not refundable.
• Deleting your accountSchedule deletion with a 14-day window to change your mind. What gets deleted (everything, documents included), what is kept, and why.