# Exporting all your data

> Request a full copy of your data from settings. A person prepares it and it reaches you by email within the GDPR's 30-day legal deadline.

- Canonical: https://help.enisa.ai/en/seguridad-y-privacidad/exportar-tus-datos
- Updated: 2026-08-08
- Language: en-US
- Versión en español: https://help.enisa.ai/seguridad-y-privacidad/exportar-tus-datos.md

You can request a full copy of your enisa.ai data from your account settings: a person prepares it and it reaches you by email within the 30-day legal deadline set by the GDPR. By the end you will have registered the request and know when and how it will arrive.

Let us be honest up front: **there is no instant download button today.** Your request is registered by the application and prepared by **a person**, who sends you the file by email within the **30-day** legal deadline set by Article 15 of the GDPR. We would rather tell you that than instantly hand you an incomplete ZIP and call it "your data".

## Steps

1. Go to **app.enisa.ai → Settings → My account → Danger zone** (owner or admin).
2. Under **Export my data**, click **Request my data**.
3. The request is registered — you will see the date on the panel itself. No need to repeat it: if you already have one in progress, the application tells you.
4. We prepare the file and send it to your email within the 30-day deadline. Usually much sooner.

## What the copy contains

What we store about your account: the account details and its companies, your documents and the content we work with from them, your analyses and applications. If you need something specific in a specific format, say so when writing to us — within reason, we try to serve it in whatever form is useful to you.

## If you are going to delete the account

Request the export **before** the deletion executes. [Account deletion](/cuenta-y-facturacion/eliminar-la-cuenta) has a 14-day window; once executed, there is nothing left to export.

## Common issues

### What if weeks have passed and I have nothing?

That should not happen within the 30-day deadline. Write to hola@enisa.ai quoting your request date (shown on the panel) and we will unblock it.

### What if I only want my invoices?

No need for the full export: they are in **Settings → My account → Billing → Invoices**, each with a downloadable PDF.

### What if I only want one document I uploaded?

Download it directly from your knowledge base; the full export is for when you want everything.