# Switching accounts

> Accept an invitation and switch between the accounts you belong to from the user menu, without logging out or using another email.

- Canonical: https://help.enisa.ai/en/cuenta-y-facturacion/cambiar-de-cuenta
- Updated: 2026-08-08
- Language: en-US
- Versión en español: https://help.enisa.ai/cuenta-y-facturacion/cambiar-de-cuenta.md

By the end you will be able to work across several enisa.ai accounts — your own and the ones you have been invited to — with a single user, switching between them in two clicks.

A single user can belong to several accounts: their own, plus any account they are invited to. This is the typical case of an advisory firm or consultant working with several clients. Each account is completely separate: when you switch accounts, the companies, documents, applications, and what you are allowed to do all change according to your role in each one.

## Accepting an invitation

1. Open the invitation email and click the link. It is valid for **7 days**.
2. If you did not have an enisa.ai user, create one at that point. If you already had one, log in with your usual user — the invitation does **not** create a second account for you.
3. Review what the screen says: which role you are joining with and in which account. Accept.
4. The application takes you straight into the new account. From here on it appears in your account switcher.

Important: the invitation is tied to the exact email it was sent to. If you are logged in with another user, the screen itself offers **Switch account** so you can sign in with the right one.

## Switching accounts day to day

1. Click your avatar in the top-right corner of **app.enisa.ai**.
2. In the user menu, click **Switch account** ("Cambiar de cuenta").
3. Choose the account. The application reloads with its companies and applications.

The active account is per session: you can keep one tab in each account if that is convenient, by signing in again in the other tab.

## Common issues

### What if "Switch account" does not appear in my menu?

It only appears when you belong to more than one account. If you have just accepted an invitation and cannot see it, reload the page.

### What if the invitation link has expired?

Ask the person who invited you to resend it from **Settings → My account → Users → Pending invitations**.

### What if an account has disappeared from my switcher?

Your access was revoked, or the account was deleted. Access is restored by an admin of that account inviting you again; we cannot grant it for them.

### What if I accepted but I still see my usual data?

Accepting gives you the membership; entering the account is the switch. Use the switcher in the user menu.